For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

As a Hotel Porter at The Star Grand, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression. 

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home. 

A few of your responsibilities:

• Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests’ experience 

• Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism 

• Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service 

• Valet Park and retrieve guests’ vehicles with precision and care 

• Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence 

What we are looking for: 

• A friendly and welcoming approach that exemplifies exceptional customer service 

• Excellent communication skills and a polished appearance that reflects our standards 

• Ability to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectively 

• High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience 

• A valid Australian driver’s license to facilitate vehicle handling 

• Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel 

About you: 

You pride yourself on your ability to consistently deliver exemplary customer service gained from your experience in retail, hotels, restaurant settings or other customer facing roles. Working as part of a team is something you enjoy as well as being someone who can offer our guests that professional touchpoint to ensure their stay with us is memorable. You are adaptable and flexible, willing to go from parking vehicles and ensuring the smooth flow of traffic through our guest drop off points to delivering luggage to rooms and having conversations with guests around current local events and the best places to dine at The Star.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

It's your time to SHINE! 

Click on the link below to make your next career move with The Star.