Are you our next rising star?
Continue your career with us as the VIP Business Services Coordinator in our Premium Services Team.
For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a VIP Business Services Coordinator, you will support in delivering exceptional guest experiences and have strong administration and customer service skills as well as displaying attention to detail.
This is a fantastic opportunity where you will have the opportunity to create a unique experience for our guests, take good care, and support a dynamic team with integrity.
A few of your responsibilities:
- Ensure all VIP guest reservations are accurately booked in applicable systems, reservations and bookings for hotel rooms, flights, limousines, entertainment, restaurants, tours and much more
- Collaborate with other internal teams to deliver 5-star guest service
- Answer phone calls from stakeholders and action requests accordingly
- Respond to guest queries whilst talking to guest directly ensuring familiarity with the property and current promotions, in order to accurately perform administrative tasks
- Show initiative to go above and beyond for our guests, knowing that small details make a big difference
- Maintain a guest-centric focus, ensuring that service delivery is timely, effective and efficient and that it meets both the guest’s needs and corporate standards
- Working as liaison between Premium & VIP Business and Hotel Sales and Casino Sales teams to ensure the integrity of all group-related room inventory and master accounts
- Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
Please note: If successful, you will be rostered on a rotating basis (shift time 7am-3pm or 10am-6pm /12pm-8pm or 3pm-11pm, Monday – Sunday, no overnight shifts). This includes availability to work public holidays and special events (e.g. Christmas, New Year Eve, Lunar New Year)
What we will be looking for:
- A positive attitude and strong sense of teamwork to achieve flawless delivery of all services
- Have experience in hotel reservations or hospitality
- Strong administrative skills with the ability to multi-task and prioritise conflicting deadlines
- Proactive approach, ensuring all bookings are completed to the highest standards
- Knowledge of Opera would be highly regarded, however not essential
About you:
You’re a detail‑oriented and customer‑focused professional who thrives in a fast‑paced environment. With strong administrative and communication skills, you deliver polished service and enjoy creating seamless, memorable experiences for VIP guests. You work well with others, stay organised, and take initiative to go above and beyond. Integrity, reliability, and a guest‑first mindset are at the core of how you operate.
Your role will be pivotal in shaping the success of Premium Services Team at The Star.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Continue to SHINE at The Star.
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