Are you our next rising star? 

Continue your career with us as a Premium Guest Executive at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Premium Guest Executive, you will be responsible for supporting the continual growth of visitation to our property by leveraging meaningful customer relationships, through exclusive promotions, bespoke events, and personalised one-on-one relationship marketing initiatives. Your dedication to providing exceptional service and crafting memorable experiences will be key to ensuring our guests feel valued and appreciated, ultimately driving loyalty and repeat visits.

This is a fantastic opportunity where you will drive strategic initiatives and contribute to the growth and success of The Star Gold Coast.

A few of your responsibilities: 

• Manage and provide dedicated support to a portfolio of local Platinum and Diamond members
• Represent The Star at hosted events and promotions both on and off site
• Assist with the execution of strategies to increase hosted player visits, identify new premium guests as well as retaining and growing market share
• Obtain Source of Wealth information for members when necessary
• Manage and plan business-related sales and marketing expenditures in line with the approved budget

What we are looking for:

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Computer literacy with working knowledge of (or the ability to learn) casino operating systems such as Skyros, Opera, Salesforce
• Flexibility to work across a rotating roster, including nights & weekends
• Eligible to obtain a Casino Employee license (which includes thorough background checks)

About you: 

To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.

Your role will be pivotal in shaping the success of our guest experiences at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

It's your move!

Make your next move by clicking the link below.