Are you our next rising star? 

Continue your career with us as a Premium Services Supervisor at The Star Gold Coast. 

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. 

As a Premium Services Supervisor, you will be support with the engagement, development, mentoring and performance management of our Premium Services team members. Your in-depth experience and knowledge of gaming, promotions and our rewards program will see you proactively exceeding the needs of our guests. 

This is a fantastic opportunity where you will take good care of both our Gaming team as well as our guests. 

Please note that this is a 6-month secondment opportunity.

A few of your responsibilities: 

• Provide supervision, mentoring and development for the team 
• Foster a positive environment and drive team collaboration 
• Support career development and ongoing training & development 
• Remain up to date with all communications, updates, and ICM changes
• Respond to any escalated matters to achieve a positive outcome 

What we will be looking for: 

• Proven experience in a gaming services role with the ability to inspire, influence and lead to deliver outstanding guest service 
• Exceptional interpersonal and communication skills 
• High level of attention to detail 
• Currently hold or be able to acquire a Queensland Key Employee Casino Licence (KE) 
• Availability to work across a 24/7 roster 

About you: 

With your extensive gaming experience, you understand the essence of delivering world-class service. With exceptional interpersonal skills and a positive demeanour, you’re poised to excel in this role. 

Your role will be pivotal in shaping the success of our Gaming department at The Star. Join us in making a difference. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Continue to SHINE at The Star.   

It's your move!  

Make your next move by clicking the link below.