Are you our next rising star?

Continue your career with us as a Group Reservations Agent in our TG Strategy & Customer Experience department.

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist, and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Group Reservations Agent role reports directly to the Group Sales Manager and is responsible for managing all Group Reservations needs for all Star properties. This role plays a vital part in ensuring outstanding customer service through a seamless accommodation booking experience for clients and delegates, directly supporting our mission to create fun at trusted destinations.

This is a fantastic opportunity where you can contribute to delivering exceptional service and enhancing the guest experience.

A few of your responsibilities:

• Demonstrate commitment to service excellence to clients, guests, and employees.
• Focus on client management and revenue conversion.
• Manage Group Reservations Inbox in a timely manner and follow up on missed calls/voicemails.
• Ensure consistent client experience following handover from Sales.
• Build rapport with clients to ensure an excellent customer experience.
• Coordinate and complete Group Reservations-related requirements, including hotel rooms, dining, spa, and internal events.

What we will be looking for:

• Demonstrated commitment to service excellence.
• Effective communication skills, both written and verbal.
• Experience in hotel or centralized reservations environments.
• Strong computer skills and proficiency with MS Office.
• Knowledge of property management/reservation systems (e.g., Opera, Respak) is highly regarded.

About you:

You are a customer-focused individual with strong organizational skills, an eye for detail, and a proactive approach to problem-solving. Your role will be pivotal in ensuring that The Star Entertainment Group consistently exceeds guest expectations, contributing to the overall success of the business.

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star.

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