Are you our next rising star?

Continue your career with us as a Bell Captain at The Star Sydney.

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Bell Captain, you'll be at the heart of our operations, ensuring our guests first and last interaction at The Star is a positive and memorable experience.

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.

A few of your responsibilities:

• Support our Concierge to drive & lead our Porte-Cochere
• Coordinating daily operations and delegating tasks including the arrival and departure of guests
• Supervising a team of Hotel Porters and managing their performance
• Demonstrate to guests & team members a dedication to service excellence
• Creating outstanding service experiences that result in lasting memories

What are we looking for:

• Passionate to deliver excellent guest experiences
• Extensive guest service experience in Hotel or Guest Services environment
• Knowledge of hotel check-in systems (Opera highly regarded)
• Sound knowledge of the local area and surrounds
• Outstanding presentation and communication skills 

About you:

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star.

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